Tail Echo Legal
Legal & Trust Center
This page gathers Tail Echo’s main policies, support paths, and trust information in one place. Tail Echo is operated by Tailecho LLC and provides digital pet memorial, remembrance, support, and AI-assisted creative services.
Core Policies
- Terms of Service — rules for using Tail Echo, memorial ownership, AI-assisted content, digital services, and platform limitations.
- Privacy Policy — how Tail Echo handles memorial content, account data, support requests, orders, cookies, analytics, and AI-assisted workflows.
- Billing, Cancellation & Refund Policy — cancellations, custom digital work, revisions, virtual gifts, delivery problems, duplicate charges, and approved refunds.
Support and Requests
- Contact Tail Echo — official support form, email, and AI voice assistant information.
- Support Portal — ticket portal for customers with existing support access.
- Order Confirmation & Delivery Guide — what happens after a custom digital memorial order.
- Privacy Rights & Data Requests — request access, correction, deletion, export, memorial removal, or ownership review.
- AI Voice Assistant & Support Notice — explains what the AI phone assistant can and cannot do.
Important Service Notes
- Tail Echo’s paid products are digital services unless a product page clearly states otherwise.
- AI-assisted tribute content is artistic and supportive. It is not proof of an afterlife, resurrection, or communication with a deceased pet.
- Refunds, account ownership, privacy requests, and billing decisions require human review.
- Tail Echo is not a crisis, veterinary, therapy, medical, legal, or emergency service.
Contact
Official support email: tail@tailecho.com
Contact page: https://tailecho.com/contact/
