AI Voice Assistant & Support Notice
Tail Echo may provide an AI-assisted phone or voice support channel to help visitors find general information, understand available support paths, and provide basic details for follow-up. This notice explains what the AI Voice Assistant can and cannot do, how important requests are handled, and how voice-support information may be processed.
Last Updated: August 13, 2026
AI support at a glance
It is an AI-assisted channel
The voice assistant is automated and may use AI to understand questions, provide general information, summarize an issue, or route the caller toward the right support path.
Best for general support
It can help explain common Tail Echo features, memorial and order support paths, account resources, digital-delivery information, and where to find the correct policy or contact form.
Sensitive decisions require human review
The AI Voice Assistant does not make final decisions about refunds, billing, privacy rights, account ownership, memorial ownership, or legal requests.
Important requests should be submitted in writing
Use the official Contact page or support email for formal refund, privacy, data, ownership, billing, legal, or account-access requests that require verification or a written record.
1. What the AI Voice Assistant may help with
- Answer general questions about Tail Echo, memorial pages, digital products, order and delivery guidance, and support options.
- Direct callers to the Contact page, My Account, Legal & Trust Center, Terms, Privacy Policy, Billing & Refund Policy, or other relevant resources.
- Collect basic support details such as a caller’s name, contact information, order number, memorial URL, pet name, and a short description of the issue.
- Explain that certain requests need written verification or human review.
- Help route a question so a human reviewer can follow up when appropriate.
2. What the AI Voice Assistant cannot decide
- Approve or deny a refund.
- Make final billing, chargeback, or payment-dispute decisions.
- Change account ownership or memorial ownership.
- Approve privacy, deletion, data-access, or legal requests.
- Reset or bypass account security on its own.
- Promise a specific refund, delivery time, product result, or resolution.
- Provide medical, veterinary, psychological, therapy, legal, financial, spiritual, crisis, or emergency advice.
3. Calls, transcripts, summaries & privacy
Depending on the voice-support provider, configuration, and features in use, a call may generate operational information such as call metadata, automated transcripts, summaries, or recordings. Not every type of record is necessarily created for every call.
Where voice-support records are created, Tail Echo may use them as reasonably needed to provide support, route follow-up, investigate abuse or security issues, maintain business records, improve support operations, and meet legal or compliance obligations. Processing is also subject to our Privacy Policy and applicable law.
If notice or consent is required for a particular call or recording feature, Tail Echo or the relevant provider may provide an appropriate notice before or during the interaction.
4. Do not share passwords or payment secrets
Do not provide passwords, one-time authentication codes, reset tokens, full payment-card numbers, security codes, authentication cookies, API keys, or other account or payment secrets to the AI Voice Assistant.
If identity or ownership verification is needed, Tail Echo may direct you to an appropriate written or secure support process.
5. Formal and sensitive requests
Refund requests, privacy or data requests, memorial-removal requests, ownership disputes, account-access disputes, billing disputes, legal notices, and other sensitive matters should be submitted through the official Contact page or support email so the request can be reviewed, verified, documented, and handled by an appropriate human decision-maker.
6. Urgent, crisis, medical or veterinary situations
Tail Echo and its AI Voice Assistant are not emergency, crisis, medical, veterinary, psychological, therapy, legal, or safety services. Do not rely on the assistant for urgent or professional decisions. If there is an immediate safety, medical, veterinary, or other emergency, contact the appropriate local emergency service or qualified professional.
7. AI answers may be incomplete or inaccurate
AI-generated responses can contain mistakes, misunderstand a caller, or rely on information that has changed. Current product pages, written policies, account information, order records, and final human support decisions take priority over an automated voice response when there is a conflict.
8. Availability and service changes
The AI Voice Assistant may be changed, temporarily unavailable, limited, replaced, or discontinued as providers, technology, business operations, security needs, or support workflows evolve. Tail Echo may also move a caller to another support path when written documentation or human review is more appropriate.
9. Related policies & support pages
This notice should be read together with Tail Echo’s current Privacy Policy, Terms of Service, Billing, Cancellation & Refund Policy, Privacy Rights & Data Requests page, and Contact information.
10. Contact & business information
For important or sensitive requests, use Tail Echo’s official Contact page or support email.
Business Name: Tail Echo
Legal Entity: Tailecho LLC
Registered Office: 30 N Gould St Ste N, Sheridan, WY 82801, United States
Website: tailecho.com
Support Email: tail@tailecho.com
AI Voice Assistant: +1 (605) 633-7556
Support Business Days: Monday–Friday, Eastern Time (ET)
