Order & Delivery Guide
This guide explains what happens after you place an order with Tail Echo, when custom digital work begins, how delivery works, what can affect timing, and how to request help with an order. Tail Echo is operated by Tailecho LLC.
Last Updated: August 13, 2026
Order & delivery at a glance
Digital-first delivery
Unless a product page clearly states otherwise, Tail Echo products and services are delivered digitally and do not include physical shipping.
Custom work starts after materials are complete
Production timing begins after Tail Echo has the photos, instructions, order details, and other information reasonably required for the purchased product.
Delivery estimates are product-specific
The product page or order confirmation controls the current delivery estimate. For the current Eternal Digital Sanctuary bundle, the estimate is within 72 hours after all required materials are received.
Review your delivery promptly
If your product includes a revision window, review the delivered files or memorial promptly and contact Tail Echo within the timeframe shown for that product.
1. What happens after you place an order
- Order confirmation. Your purchase is recorded and the information available at checkout is reviewed.
- Materials check. Tail Echo confirms whether the required photos, instructions, pet details, or other order-specific materials are complete.
- Production. Custom digital memorial work begins after the required materials are available.
- Delivery. Your finished digital product is delivered through the method described for the product, such as account access, a memorial page, email, secure link, or download.
2. Required photos, details & instructions
Custom products depend on the materials you provide. Depending on the product, Tail Echo may need clear pet photos, pet name and memorial details, creative preferences, written instructions, account or order information, and permission to use the submitted materials.
If required information is missing, unclear, corrupted, inaccessible, or unsuitable for production, the order may remain pending until the issue is resolved.
3. Digital delivery & no shipping
Unless a product page clearly states otherwise, Tail Echo products and services are delivered digitally. No physical shipment is included with digital-only products.
Digital delivery may occur by email, account access, memorial page update, secure link, downloadable file, or another digital method shown on the product page or order confirmation.
When the delivery clock starts — and what can affect it
4. Delivery estimates
Each product may have its own production and delivery estimate. The product page or order confirmation controls the current estimate for your purchase.
For the current Eternal Digital Sanctuary bundle, the estimated delivery time is within 72 hours after all required materials are received.
5. What can delay an order
Timing can be affected by missing or low-quality source materials, unclear instructions, requested changes before completion, account or payment issues, unusually complex creative requests, security or verification needs, service outages, third-party provider interruptions, or circumstances outside Tail Echo’s reasonable control.
6. How you know an order is delivered
Delivery may be communicated by email, an update inside your Tail Echo account, access to a memorial or Digital Sanctuary, a secure link, or another method described for the product. Keep your account email current and check spam or junk folders if an expected message does not arrive.
7. Digital access & platform availability
Memorial pages and other hosted digital features depend on account standing, platform and provider availability, security requirements, lawful requests, technology changes, and the Terms of Service. Downloadable files should be saved to a secure personal location after delivery when a download is provided.
8. Revisions, corrections & review window
Revision terms vary by product. For the current Eternal Digital Sanctuary bundle, one reasonable complimentary revision may be requested within 48 hours after delivery for correctable issues.
When requesting a correction, include the order number or account email, identify the delivered item, and clearly describe what should be corrected. Requests that substantially change the original creative direction or require new source materials may fall outside a complimentary revision.
9. AI-assisted creative output
Some Tail Echo products use AI-assisted tools for memorial artwork, video, or other creative content. Results are artistic interpretations based on the materials and instructions provided, and exact visual outcomes cannot be guaranteed.
AI-assisted memorial content is not proof of an afterlife, resurrection, communication with a deceased pet, or a factual representation of events.
10. Order changes & cancellations
Contact Tail Echo as soon as possible if you need to correct order details or request a cancellation. Customized digital work may begin quickly after required materials are received, so cancellation or change eligibility can be different once order-specific production has started.
11. Billing, duplicate charges & refunds
Billing questions, duplicate charges, cancellations, delivery or quality problems, revision eligibility, virtual memorial gifts, payment disputes, and approved refunds are handled under Tail Echo’s current Billing, Cancellation & Refund Policy.
12. If Tail Echo offers a physical product
A physical product is included only when the applicable product page clearly says that a physical item will be shipped. Any future physical product may have separate shipping destinations, production times, carrier estimates, tracking, damage, replacement, return, customs, or address-correction terms.
Do not assume that images of frames, crystals, printed keepsakes, packaging, or other physical presentation shown in promotional material are included unless the product description expressly lists them as deliverables.
13. Need help with an order?
Use Tail Echo’s official Contact page for order, delivery, billing, revision, or account support. To help us locate the correct order, include as much of the following as you can without sending passwords or sensitive credentials:
- Order number, if available
- Email address used for the order
- Pet name or memorial name
- Product purchased
- A short description of the problem
- For a correction request, the specific item and change requested
Do not send passwords, payment card numbers, authentication cookies, reset tokens, or other secrets through a support request.
14. Related policies
This guide is intended to make the order experience easier to understand. Product-specific descriptions and the following Tail Echo policies remain part of the governing terms for purchases and platform use.
15. Contact & business information
Questions about orders, delivery, revisions, billing, account access, or related policies can be submitted through Tail Echo’s official Contact page.
Business Name: Tail Echo
Legal Entity: Tailecho LLC
Registered Office: 30 N Gould St Ste N, Sheridan, WY 82801, United States
Website: tailecho.com
Support Email: tail@tailecho.com
AI Voice Assistant: +1 (605) 633-7556
Support Business Days: Monday–Friday, Eastern Time (ET)
The AI Voice Assistant may help with general information and routing but does not make final decisions about refunds, billing, privacy rights, account ownership, or memorial ownership.
