Submit a Support Request
Best for memorial edits, refunds, account access, technical problems and privacy requests. Your request is recorded for review.
Normally reviewed within 1–3 business days.
CONTACT & SUPPORT
We’re here for you.
Find a quick answer or send us a support request. Choose the topic that best matches what you need.
QUICK ANSWERS
Start with the most common questions
Many requests can be resolved without waiting for a reply.
Orders & Billing
Where is my order?
Check the delivery estimate on the product page or order confirmation, then review your email, spam folder and account access.
Can I request a revision?
Eligible customized products include one reasonable revision requested within 48 hours after delivery.
How do refunds work?
Review the Billing, Cancellation & Refund Policy, then submit a ticket with your order number and purchase email.
Memorial Help
How do I edit a memorial?
Log in to the account used to create the memorial and open the available edit or management option.
How do I update photos or details?
Include the pet’s name, memorial URL and the exact change you need when submitting a request.
How do I request removal?
Submit a support request identifying the memorial URL and your relationship to the memorial.
Account & Login
I cannot log in.
Use the password reset option and confirm that you are using the email connected to your Tail Echo account.
I cannot access my purchase.
Submit your order number, purchase email and product name so we can review access.
How do I update my email?
Account changes may require identity or purchase verification.
Privacy & Content
How do I request deletion?
Identify the account, memorial, image, message or URL involved. Additional verification may be required.
How do I report content?
Provide the exact URL, explain the concern and include any relevant ownership or copyright information.
How is support information used?
We use it to review and respond to your request, subject to our Privacy Policy.
CONTACT TAIL ECHO
Still need help?
Choose the channel that matches your request.
Email Support
For partnerships, media, professional inquiries and other non-urgent questions.
AI Voice Assistant
Ask general questions about Tail Echo services and common memorial features.
+1 (605) 633-7556
The AI assistant cannot approve refunds, change account ownership or make final billing decisions.
GUEST SUPPORT FORM
Send a support request
You do not need to log in. Give us enough detail to understand the issue and route it correctly.
- Include your order number for billing or delivery questions.
- Include the pet’s name and memorial URL for memorial requests.
- Do not submit passwords or full payment card numbers.
Response SLAComplete requests are normally reviewed within 1–3 business days.
Already have a ticket? Open the Customer Support Portal.
SUBMIT YOUR REQUEST
By submitting this form, you acknowledge our Privacy Policy. Billing requests are also subject to our Billing, Cancellation & Refund Policy. For access, deletion, correction, memorial removal or ownership review, see Privacy Rights & Data Requests. For all policies, visit the Legal & Trust Center.
