Contact Tail Echo
We’re here to help with your memorial, order, account, billing, or privacy request. Choose the support path that best matches what you need.
Normal response: complete support requests are normally reviewed within 1–3 business days, Monday–Friday, Eastern Time (ET).
Choose how to reach us
For account, order, privacy, or memorial issues, the support request form is the best place to start.
Submit a Support Request
Best for memorial edits, orders, billing, refunds, account access, technical problems, and privacy requests.
Email Support
For general support, partnerships, media, professional inquiries, and other non-urgent questions.
AI Voice Assistant
Ask general questions about Tail Echo services and common memorial features.
+1 (605) 633-7556
The AI assistant cannot approve refunds, change account ownership, or make final billing decisions.
About the business behind Tail Echo
Tail Echo is operated by Tailecho LLC, a U.S.-registered company providing digital pet memorial, remembrance, and related online services through tailecho.com.
Business Name
Tail Echo
Legal Entity
Tailecho LLC
Registered Office
30 N Gould St Ste N
Sheridan, WY 82801
United States
Website
tailecho.com
Support Email
tail@tailecho.com
AI Voice Assistant
+1 (605) 633-7556
Support Business Days
Monday–Friday, Eastern Time (ET)
What we can help with
Orders & Billing
Order status
Digital delivery
Revision requests
Cancellation
Refund requests
Memorial Support
Create or edit memorial
Photos and details
Memorial ownership
Public visibility
Memorial removal
Account Support
Login help
Password reset
Email changes
Purchase access
Account verification
Privacy & Content
Personal data requests
Content removal
Copyright or ownership
Privacy concerns
Memorial control review
Send a support request
You do not need to log in. Give us enough detail to understand the issue and route it correctly.
- Include your order number for billing or delivery questions.
- Include the pet’s name and memorial URL for memorial requests.
- Do not submit passwords or full payment card numbers.
Response SLA
Complete requests are normally reviewed within 1–3 business days, Monday–Friday, Eastern Time (ET).
Already have a ticket? Open the Customer Support Portal →
By submitting this form, you acknowledge our Privacy Policy. Billing requests are also subject to our Billing, Cancellation & Refund Policy. For access, deletion, correction, memorial removal, or ownership review, see Privacy Rights & Data Requests.
Response & support expectations
Normal response
1–3 business days
Business days
Monday–Friday, ET
Order requests
Include order number + purchase email
Memorial requests
Include pet name + memorial URL
Security reminder: Never send passwords, security codes, or full payment card numbers through the support form, email, or AI Voice Assistant.
Clear help for digital orders
Tail Echo provides digital memorial products and services unless a product page clearly states otherwise. No physical shipment is included for digital-only products.
Privacy & legal resources
Tail Echo
Operated by Tailecho LLC
Registered Office: 30 N Gould St Ste N, Sheridan, WY 82801, United States
tail@tailecho.com · +1 (605) 633-7556 · tailecho.com
